At Vertabrae Clothing, we want you to love what you ordered. But if something doesn’t vibe just right, we’re here to help.

Easy & Hassle-Free Returns

  • 14-Day Window
    You’ve got 14 days from the delivery date to request a return. Just make sure the items are in their original condition—unworn, unwashed, with all tags still attached.

  • How to Initiate a Return
    Send an email to vertabraeclothing.org@gmail.com with your order number and a brief note on why you’d like a return. We’ll send you a pre-paid return label or instructions on how to print your own.

What Happens Next

Once your return arrives at our facility:

  • Full Refund: You’ll receive a refund for the item(s) cost, minus shipping (if applicable), within 3–5 business days.

  • Exchange Options: Prefer a different size or color? Let us know in your email, and we’ll guide you through the exchange process.

Items Not Eligible for Return

To keep things fair:

  • Final Sale Items (e.g., limited-edition drops, sale or clearance picks)

  • Gift cards

  • Items with visible wear, not all original tags, or any signs of wash or wear

Refund Method

Refunds will go back to the original payment method—simple things work best. Once processed, you’ll receive an email confirmation.

Questions?

Need help or have a special request? Drop us a line at vertabraeclothing.org@gmail.com —we’re always happy to assist!

Why This Works

  1. Customer-Centered: Opens with an empathetic tone—“we want you to love it.”

  2. Clear and Actionable: Lays out straightforward steps and timeframes.

  3. Brand Voice: Friendly, confident, and aligned with Vertabrae’s approachable style.

  4. Flexibility: Offers exchanges and a practical refund timeline.

  5. Transparency: Defines what can’t be returned—no surprises.

Extras You Could Add (Optional Enhancements)

  • Visual Layout: Consider using icons or a step-by-step flow (e.g., 1. Request Return → 2. Ship Back → 3. Refund/Exchange).

  • Customer Stories: A short testimonial about a smooth return could reinforce your commitment.

  • Live Chat: If you offer chat support, include a note like “Chat with us live during business hours for even faster help.”